FAQ
Thank you for shopping with BFYNE Designs© Please read carefully before you contact us. Most answers to general questions can be found here.
Registration
Do I need to register before placing an order?
No, you do not need to register before placing an order you can choose to check out as a guest.
How do I reset my password?
The first thing is not to panic! We at Bfyne Designs have your best interest. Just click the “forgot my password” Link next to the login button.
How do I change my account information?
When you log on to your account using your username and password, you be able to click on your account overview where you and update and edit any information.
Ordering
What types of payment methods do you offer?
We accept Visa, MasterCard, American Express, Discover, and PayPal
Do I have to order online?
We are online only so therefore all orders must be made online and on the plus side you will be able to shop 24/7 all over the world.
When will I receive my order?
Most orders take 3-5 business days (Business days are MON-FRI -Please do not count SAT or SUN when counting your processing days) to process. Once processing is complete standard shipping takes 3-5 days and you will receive an email notifying you of your tracking number.
My card got declined; I know my funds are available. What may have happened?
Visa/MasterCard regulations require us to only ship to your billing address to prevent fraudulent transactions. Should you get declined, perhaps you requested another address other than the billing address your credit card company has on file. Should that be the case, and you still insist we ship to an address other than your billing; we will either contact you or expect your call. We will then provide you with a credit card authorization form to fill out and return back to us. The form also has an area to shade in the front side of your credit card. This allows Visa/MasterCard to prove your card is in your possession and prevent fraud. Soon as we get this back, we will process your order right away.
Why have my order been cancelled?
1. We were unable to verify your billing information
2. The item suddenly became out of stock.
How do I change my order or cancel it?
An order cannot be changed or cancelled once placed and as long as it has not been shipped. Any orders for Pre-Order or Special Order Item(s) cannot be changed or cancelled. We can only issue store credit for orders that hasn’t been shipped yet.
I just ordered and now the price is on sale, do I get reimbursed?
The price shown on the web site at the time of purchase is the final purchase price, no exceptions. If the price of an item has changed since you purchased that item(s), the new prices cannot be transferred to any previous orders. We do not offer price adjustments.
Shipping
What if my package comes damaged?
We are committed to providing our customers with excellent customer satisfaction. Each package is carefully folded one by one with gloves and thoroughly inspected by an employee. As we don’t have robots and only human employees, we understand things can happen. We strive for excellence, however in the event this should happen, please contact us immediately, preferably the day you receive it and we will advise you how we can handle the issue.
What do I do if I never receive my package?
Your tracking number will provide a date of delivery. If it is not received by then, please contact either USPS at (800) ASK-USPS depending on which carrier provided in “Your order has shipped” email. Please note we are not responsible for any delays the shipping carrier may have. However we will resolve any issues we can.
My package is delayed by USPS, what do I do?
Once a package has left our facilities any possible delays in the delivery of your package are responsibility of USPS.
I received my package and the color of the swimsuit is not accurate, what do I do?
We have made every effort to display, as accurately as possible, the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
Do you ship Internationally?
INTERNATIONAL ORDERS: Yes we ship worldwide. There may be duties and taxes imposed on your order that aren't reflected in our prices. Check with your local Customs office for those charges. In addition, some countries may charge an additional handling fee for delivery within that country. Bfyne is not responsible for any of these charges. The shipping charge only covers the shipping. Please note that we are not responsible for delivery arrival times/dates, as Customs can hang on to your package for reasons beyond our control.
Will my signature be needed for my delivery?
On expedited shipping a signature will be required.
Do you provide tracking info for packages?
Yes, every package will have a tracking number. Once the payment is accepted you will receive an email confirmation of your order. Once your item(s) is shipped you will be notified by email with your tracking number.
Returns
What is the return/exchange policy?
Effective March 10th 2017: we do not allow any returns, exchanges or store credit only.
Final sale on international orders, sale items and Black Friday orders.
For more information please visit returns & exchanges on the website.
Promotional Codes
How do I use my promotional code?
When you have reached the checkout stage there will be a section to enter your promotional code before you place your order.
What if I forget to use my promotional code?
Unfortunately there is nothing we can do if your order has already been placed. However depending on when the code expires you are welcome to use it on a new order.